Frequently Asked Questions

Find the answer to many frequently asked questions regarding the Super Draw

What is the Diabetes UK Super Draw?

The Diabetes Super Draw is a draw which takes place bi-annually. Each ticket gives you the chance of winning one of our fantastic cash prizes. Each entry costs just £1.

What can I win?

You could win one of the following prizes:£12,500 Jackpot, £2,000 2nd prize, £500 3rd prize, 25 x £20 Tesco vouchers 4th prize, or 95 x £5

How do I buy tickets?

You can enter online via this website. Simply click here to complete your entry form.

How will I know if I've won a prize?

The draw takes place on 31 May 2019. Once the draw has taken place, winners are notified by post, and all the winning numbers are published on our website.

How do I claim my prize?

There’s no need for you to do a thing. If you are one of the lucky winners, we will send your winning cheque to you by post.

Why is Diabetes UK running a Super Draw?

The Super Draw, alongside our Weekly Lottery helps us to raise essential funds for pioneering diabetes research into all types of diabetes.

Can I choose my ticket number?

There is no need to choose your numbers. You will be sent a random unique number for each entry that you play. This number will be yours until the draw date of the Super Draw.

When you enter our Super Draw, you will be sent your unique number by email.

How old do I have to be to enter?

As the law states that lottery tickets must not be sold to, or by, those under the age of 16 we must therefore abide by this law in accordance with our license.

The Gambling Commission has published codes of practice which help to ensure gambling is operated in a responsible manner. For further information on the Gambling Commission and the Gambling Act, please visit

What are the Super Draw terms and conditions?

The lottery terms and conditions are a list of rules we adhere to, to ensure you are completely clear about the terms of your entry of our lottery. You can find the terms and conditions on our website or you can telephone us on 0370 034 0783.

How many Super Draw entries can I buy?

As part of our commitment to responsible gambling, we will only allow any one person to purchase a maximum of 30 tickets for the Super Draw.

What is responsible gambling?

Responsible gambling means staying in control of how much time and money we spend on gambling. Responsible gambling means not spending more money or time than we can reasonably afford on gambling activities, keeping in mind all our other responsibilities in life.

I think I may have a problem with gambling, how can I get help?

If you have questions or concerns about your own gambling, or about that of a friend or family member, we recommend you get in touch with the National Gambling Helpline on Freephone 0808 8020 133. Self-exclusion can be requested by contacting our Supporter Care Team, see our self-exclusion policy for further details.

How can I make a complaint?

If you have any concerns, please get in touch with us at 0370 034 0783 or and we will endeavour to answer any queries you may have. For further details see our complaints procedure.

Can Diabetes UK claim Gift Aid on my Super Draw ticket entry?

No, the money collected through sale of entries to lottery draws and raffles does not qualify for Gift Aid as it is a payment for your superdraw number.

However, if you give us a goodwill donation on top of the Super Draw tickets, we can claim gift aid on just the donation. If you are eligible for and complete the Gift Aid information on your entry form we can claim Gift Aid on your behalf. Please read the declaration regarding Gift Aid carefully to ensure you are eligible.

I have lost my numbers, what should I do?

No problem, we have a record of your number. If you would like us to re-send your lottery number/s to you, please contact us on 0370 034 0783 or email us at

© 2019 Diabetes UK Services Limited, a limited company registered in England and Wales under no.339181 with registered office at Wells Lawrence House, 126 Back Church Lane London E1 1FH.
Diabetes UK is the operating name of The British Diabetic Association a charity registered in England and Wales (no. 215199) and in Scotland (no. SC039136).
You must be a resident of Great Britain (England, Scotland and Wales) only. Residents of Northern Ireland, Isle of Man and The Channel Islands are excluded from entering as they are covered by their own gambling laws.
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