Frequently Asked Questions

Find the answer to many frequently asked questions regarding the Weekly Lottery

What is the Diabetes UK Weekly Lottery?

The Diabetes UK Weekly Lottery is a draw which takes every week on a Friday. Each individual ticket you purchase gives you a chance of winning one of our fantastic cash prizes. Each entry costs just £1.

What can I win?

Every week, you have the chance to win one of 100 cash prizes:

  • 1st prize: £1,000
  • 2nd prize: £200
  • 3rd prize: £150
  • 4th prize: £100
  • 5th prize: £50
  • Runner-up prize: £5 (95 to be won.)

You also have the chance to win up to £12,500 in our bi-annual Super Draws.

How do I buy tickets?

You can buy your lottery tickets in a number of different ways. If you visit our website you can enter online. You can pay by direct debit, debit card or cheque. Alternatively, you can telephone us on 0370 034 0783 and we would be happy to send you an entry form.

We send correspondence to all supporters to let you know what your lottery number/s are. You should expect to receive a communication by either letter or email 5-10 working days after you join.

How will I know if I've won a prize?

The draw takes place each Friday. Once the draw has taken place, winners are notified by post, if you would like to see a list of the latest winning numbers you can navigate to the lottery winners page.

How do I claim my prize?

There’s no need for you to do a thing. If you are one of the lucky winners, we will send your winning cheque to you in the post. We understand that it may not be easy to get to the bank at this difficult time. Please know that your cheque can be cashed at a later date if needed, it will not expire. Alternatively, most major banks are also accepting scans of cheques through their mobile banking apps.

Why is Diabetes UK running a Weekly Lottery?

The Weekly Lottery helps us to raise essential funds for pioneering diabetes research into all types of diabetes.

Can I choose my lottery number?

There is no need to choose your numbers. You will be sent a random unique number for each entry that you play. This number will be yours for the duration of your membership to our lottery.

When you enter our Weekly Lottery, you will be sent your unique number by post.

How old do I have to be to enter?

As the law states that lottery tickets must not be sold to, or by, those under the age of 16 we must therefore abide by this law in accordance with our license.

The Gambling Commission has published codes of practice which help to ensure gambling is operated in a responsible manner. For further information on the Gambling Commission and the Gambling Act, please visit

What are the lottery terms and conditions?

The lottery terms and conditions are a list of rules we adhere to, to ensure you are completely clear about the terms of your entry of our lottery. You can find the terms and conditions on our website or you can telephone us on 0370 034 0783.

How are the lottery proceeds used and what are the odds of winning a prize?

Last year our lottery proceeds were £1,479,052 in ticket sales (excluding our Superdraws). Of that, 41% was spent on our good cause work, 7% on prizes and 52% on expenses. The average odds of winning a prize are 0.35%. In a Superdraw week (where there is the chance to win a top prize of £12,500), we sell more tickets and the average odds of winning a prize are 0.06%. Our Superdraw proceeds were £360,883 in ticket sales. Of that, 31% was spent on our good cause work, 9% on prizes and 60% on expenses.

How many lottery entries can I buy?

As part of our commitment to responsible gambling, we will only allow any one person to purchase a maximum of 20 tickets for each draw.

What is responsible gambling?

Responsible gambling means staying in control of how much time and money we spend on gambling. Responsible gambling means not spending more money or time than we can reasonably afford on gambling activities, keeping in mind all our other responsibilities in life.

I think I may have a problem with gambling, how can I get help?

If you have questions or concerns about your own gambling, or about that of a friend or family member, we recommend you get in touch with the National Gambling Helpline on Freephone 0808 8020 133. Self-exclusion can be requested by contacting our Supporter Care Team, see our self-exclusion policy for further details.

How can I make a complaint?

If you have any concerns, please get in touch with us at 0370 034 0783 or and we will endeavour to answer any queries you may have. For further details see our complaints procedure.

Can Diabetes UK claim Gift Aid on my lottery ticket entry?

No, the money collected through sale of entries to lottery draws and raffles does not qualify for Gift Aid as it is a payment for your lottery number.

I have lost my numbers, what should I do?

No problem, we have a record of your number. If you would like us to re-send your lottery number/s to you, please contact us on 0370 034 0783 or email us at

You have the chance to win up to £1,000 every week or up to £12,500 in our bi-annual Superdraws!
By playing the Diabetes UK Weekly Lottery, you are helping to create a world where diabetes can do no harm.
© 2019 Diabetes UK Services Limited, a limited company registered in England and Wales under no.339181 with registered office at Wells Lawrence House, 126 Back Church Lane London E1 1FH.
Diabetes UK is the operating name of The British Diabetic Association a charity registered in England and Wales (no. 215199) and in Scotland (no. SC039136).
You must be a resident of Great Britain (England, Scotland and Wales) only. Residents of Northern Ireland, Isle of Man and The Channel Islands are excluded from entering as they are covered by their own gambling laws.
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