Frequently Asked Questions

Find the answer to many frequently asked questions regarding the Weekly Lottery

What is the Diabetes UK Weekly Lottery?

The Diabetes UK Superdraw is a draw which takes place bi-annually. Each extra ticket you purchase increases your chance of winning one of our fantastic cash prizes. Each entry costs just £1.

What can I win?

Every week, there will be 100 cash prizes on offer, ranging from £5 to the £1,000 jackpot.

How do I buy tickets?

You can buy your lottery tickets in a number of different ways. If you visit our website you can enter online. You can pay by direct debit, credit card, debit card or cheque. Alternatively, you can telephone us on 0370 034 0783 and we would be happy to send you an entry form.

We write to all supporters to let you know what your lottery number/s are. You should expect to receive your letter 5-10 working days after you join.

How will I know if I've won a prize?

The draw takes place each Friday. Once the draw has taken place, winners are notified by post, and all the winning numbers are published on our website, here.

How do I claim my prize?

There’s no need for you to do a thing. If you are one of the lucky winners, we will send your winning cheque to you by post.

Why is Diabetes UK running a Weekly Lottery?

The Weekly Lottery helps us to raise essential funds for pioneering diabetes research into all types of diabetes.

Can I choose my lottery number?

There is no need to choose your numbers. You will be sent a random unique number for each entry that you play. This number will be yours for the duration of your membership to our lottery.

When you enter our Weekly Lottery, you will be sent your unique number by post.

How old do I have to be to enter?

As the law states that lottery tickets must not be sold to, or by, those under the age of 16 we must therefore abide by this law in accordance with our license.

The Gambling Commission has published codes of practice which help to ensure gambling is operated in a responsible manner. For further information on the Gambling Commission and the Gambling Act, please visit www.gamblingcommission.gov.uk

What are the lottery terms and conditions?

The lottery terms and conditions are a list of rules we adhere to, to ensure you are completely clear about the terms of your entry of our lottery. You can find the terms and conditions on our website or you can telephone us on 0370 034 0783.

How many lottery entries can I buy?

As part of our commitment to responsible gambling, we will only allow any one person to purchase a maximum of 20 tickets for each draw.

What is responsible gambling?

Responsible gambling means staying in control of how much time and money we spend on gambling. Responsible gambling means not spending more money or time than we can reasonably afford on gambling activities, keeping in mind all our other responsibilities in life.

I think I may have a problem with gambling, how can I get help?

If you have questions or concerns about your own gambling, or about that of a friend or family member, we recommend you get in touch with the National Gambling Helpline on Freephone 0808 8020 133. Self-exclusion can be requested by contacting our Supporter Care Team, see our self-exclusion policy for further details.

How can I make a complaint?

If you have any concerns, please get in touch with us at 0370 034 0783 or weeklylottery@diabetes.org.uk and we will endeavour to answer any queries you may have. For further details see our complaints procedure.

Can Diabetes UK claim Gift Aid on my lottery ticket entry?

No, the money collected through sale of entries to lottery draws and raffles does not qualify for Gift Aid as it is a payment for your lottery number.

I have lost my numbers, what should I do?

No problem, we have a record of your number. If you would like us to re-send your lottery number/s to you, please contact us on 0370 034 0783 or email us at weeklylottery@diabetes.org.uk

You have the chance to win up to £1,000 every week or up to £12,500 in our bi-annual Superdraws!
By playing the Diabetes UK Weekly Lottery, you are helping to create a world where diabetes can do no harm.
© Diabetes UK 2018 - A charity registered in England and Wales (215199) and in Scotland (SC039136). Diabetes UK is licensed by the Gambling Commission
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