Frequently Asked Questions

Find the answer to many frequently asked questions regarding the Weekly Lottery

What is the Diabetes UK Weekly Lottery?

The Diabetes UK Weekly Lottery is a draw which takes every week on a Friday. Each individual ticket you purchase gives you a chance of winning one of our fantastic prizes. Each entry costs just £1.

What can I win?

Every week, you have the chance to win one of 200 prizes:

1 x 1st prize of £1,0002 x 2nd prizes of £1003 x 3rd prizes of £504 x 4th prizes of £255 x 5th prizes of £10185 x 6th prizes of 5 free entries in the next available draw

You also have the chance to win up to £12,500 in our Superdraws.

How do I buy tickets?

You can buy your lottery tickets in a number of different ways. If you visit our website you can enter online. You can pay by Direct Debit, debit card or cheque. Alternatively, you can telephone us on 0370 034 0783 and we would be happy to send you an entry form.

We send correspondence to all players to let you know what your lottery number/s are. You should expect to receive a communication by either letter or email 5-10 working days after you join.

I've received a call from a company called Unity4, is this genuine?

Occasionally we may need to contact you to ensure that we have the correct details. We work with a partner company called Unity4 who contact those who have expressed an interest in the lottery or have recently had their lottery entry lapse. Unity4 will always call from the number 01952 466927.

If you have any concerns about calls you have received about the lottery, please get in touch with us at 0370 034 0783 (Monday – Friday, 9am – 5pm) or at

How will I know if I've won a prize?

The draw takes place each Friday. Once the draw has taken place, winners are notified by post, if you would like to see a list of the latest winning numbers you can navigate to the lottery winners page.

How do I claim my prize?

There’s no need for you to do a thing. If you are one of the lucky winners, we will send your winning cheque to you in the post. We understand that it may not be easy to get to the bank at this difficult time. Please know that your cheque can be cashed at a later date if needed, it will not expire. Alternatively, most major banks are also accepting scans of cheques through their mobile banking apps.

As of 19 March 2021, If you are one of our £5 winners you will be given 5 prize entries into the next available draw (your letter will advise the draw date and your free numbers), giving you more chances to win big. Each of the 5 tickets is paid for at a cost of £1 by Diabetes UK.

In future, if you would prefer to receive a cheque to cash at your bank for any £5 wins (as opposed to 5 prize entries) we can arrange this. Please contact our lottery helpline on0370 085 8843, (Monday – Friday, 9am – 5pm) and we will update your record for future draws.

Why is Diabetes UK running a Weekly Lottery?

The Weekly Lottery helps us to raise essential funds for pioneering diabetes research into all types of diabetes.

Can I choose my lottery number?

There is no need to choose your numbers. You will be sent a random unique number for each entry that you play. This number will be yours for the duration of your membership to our lottery.

When you enter our Weekly Lottery, you will be sent your unique number either by email or post.

How old do I have to be to enter?

As the law states that lottery tickets must not be sold to, or by, those under the age of 18 we must therefore abide by this law in accordance with our license.

The Gambling Commission has published codes of practice which help to ensure gambling is operated in a responsible manner. For further information on the Gambling Commission and the Gambling Act, please visit

What are the lottery terms and conditions?

The lottery terms and conditions are a list of rules we adhere to, to ensure you are completely clear about the terms of your entry of our lottery. You can find the terms and conditions on our website or you can telephone us on 0370 034 0783 (Monday – Friday, 9am – 5pm).

How are the lottery proceeds used?

In 2021, we received £1,373,967 in ticket sales (excluding our Superdraws) and out of that amount 43.19% was spent furthering our charitable work, 8.46% was spent on prizes and 48.35% was spent on expenses relating to the lottery.

For our Superdraws in 2021 we received £426,534 in ticket sales, and out of that amount 32.93% was spent on furthering our charitable work, 10.57% was spent on prizes and 56.50% was spent on expenses relating to the Superdraws.

What are the odds of winning a prize?

The average odds of winning a prize in our Weekly Lottery are 0.67%.

In a Superdraw week (where there is the chance to win a top prize of £12,500), we sell more tickets and the average odds of winning a prize are 0.14%.

How many lottery entries can I buy?

As part of our commitment to responsible gambling, we will only allow any one person to purchase a maximum of 20 tickets for each draw.

What is responsible gambling?

Responsible gambling means staying in control of how much time and money we spend on gambling. Responsible gambling means not spending more money or time than we can reasonably afford on gambling activities, keeping in mind all our other responsibilities in life.

I think I may have a problem with gambling, how can I get help?

If you have questions or concerns about your own gambling, or about that of a friend or family member, we recommend you get in touch with the National Gambling Helpline on Freephone 0808 8020 133. Self-exclusion can be requested by contacting our Lottery Helpline on 0370 034 0783 (Monday – Friday, 9am – 5pm). See our self-exclusion policy for further details.

How can I make a complaint?

If you have any concerns, please get in touch with us at 0370 034 0783 (Monday – Friday, 9am – 5pm) or at and we will endeavour to answer any queries you may have. For further details see our complaints procedure.

Can Diabetes UK claim Gift Aid on my lottery ticket entries?

No, the money collected through sale of entries to lottery draws and raffles does not qualify for Gift Aid as it is a payment for your lottery number.

I've lost my lottery numbers, what should I do?

No problem, we have a record of your number. If you would like us to re-send your lottery number/s to you, please contact us on 0370 034 0783 (Monday – Friday, 9am – 5pm) or email us at

By playing the Diabetes UK Weekly Lottery, you are helping to create a world where diabetes can do no harm.
© 2019 Diabetes UK Services Limited, a limited company registered in England and Wales under no.339181 with registered office at Wells Lawrence House, 126 Back Church Lane London E1 1FH.
Diabetes UK is the operating name of The British Diabetic Association a charity registered in England and Wales (no. 215199) and in Scotland (no. SC039136).
You must be a resident of Great Britain (England, Scotland and Wales) only. Residents of Northern Ireland, Isle of Man and The Channel Islands are excluded from entering as they are covered by their own gambling laws.
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