Terms and Conditions for Raffles and Lotteries

Diabetes UK Services Ltd

The Diabetes UK weekly lottery and raffle draw are run by Diabetes UK Services Limited under a licence from the Gambling Commission (No. 000-004999-R-306253-011). Diabetes UK Services Limited is a company owned by Diabetes UK, a charity registered in England (no 215199) and in Scotland (no SC039136).  Diabetes UK Services Limited donates all its profits to Diabetes UK.

The person responsible for Our lotteries and raffles is Kath Abrahams, Director of Engagement and Fundraising, Wells Lawrence House, 126 Back Church Lane, London E1 1FH.

Our lottery and raffle draw are managed on Our behalf by Sterling Lotteries, whose address is

Furness Gate, Furness Business Park, Barrow-in-Furness, Cumbria, LA14 2PE

In these Terms and Conditions, We refer to Diabetes UK Services Limited as “We” or “Us”. We refer to lottery or raffle players as “You”. We refer to Sterling Lotteries as the “Lottery Manager”.  By entering the Diabetes UK weekly lottery or raffle draw you agree to be bound by these Terms and Conditions.

 

General Terms and Conditions which apply to both lotteries and raffle draws

Detailed records about Our lotteries and raffles are kept securely by Our Lottery Manager and may be provided to the Gambling Commission at their request.

We are committed to supporting Your participation in Our lottery and raffles safely and responsibly. Please see Our Responsible Gambling Policy for details on how to get help if You or a family member experience problems with gambling.

We are required by Our licence to inform customers about what happens to funds which We hold on account for You, and the extent to which funds are protected in the event of insolvency.  These include advance payments for entry to lotteries or raffles which are not committed to a specific lottery or raffle, unpaid winnings and unclaimed prizes. 

We hold customer funds separate from company funds in a mixture of bank accounts. These funds are not protected in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: basic segregation. Please see http://www.gamblingcommission.gov.uk/for-the-public/For-the-public.aspx

You agree that if You win a lottery or a raffle prize, We can use Your title, surname and county of residence to announce the winners on Our website.

We will use Your personal information which You supply to us when entering a lottery or a raffle draw in accordance with our privacy policy. You accept that it is Your responsibility to keep Your contact details and bank details up to date.

We will not be liable for:

  • Lottery or raffle entries or communications which are lost, stolen or delayed in the post, damaged or illegible, from which the prize winner or entrant cannot be identified or which have insufficient postage (proof of posting is not proof of receipt);
  • any late bank payments;
  • Our failure or inability to contact You and/or award any prize due to any errors, omissions or inaccuracies in the contact or bank details You have provided or Your failure to update these if they change;
  • loss or damage incurred by You in connection with Your participation in Our lottery or raffles or Your use of any prize;
  • any interruptions or errors on or to Our website;
  • technical hardware or software errors or failures or lost, faulty or unavailable network connections; or
  • any failure or delay beyond Our reasonable control.

Our liability to You is limited to the amount of any prize which may have become due to You. We will not be liable in contract, tort (including but not limited to negligence) or otherwise in connection with Our lottery or raffle draws for loss of revenue, contract, profits, anticipated savings or loss of data, any special or indirect or consequential losses or any loss of goodwill or reputation. Nothing in these terms and conditions shall limit Our liability for death or personal injury caused by Our negligence, fraud or for any other matter for which liability may not be limited by law.

 

Entry to the Weekly Lottery Draw

Who can enter the Weekly Lottery Draw?

You must be resident in mainland Britain excluding Northern Ireland, Isle of Man and The Channel Islands who are covered by their own gambling laws. You must be aged over 16. We reserve the right to cancel or refuse entry into the lottery at Our discretion and any such decision is final and binding.

Entering the Weekly Lottery Draw

The cost of each entry is £1. You may purchase more than one entry, and payment must be made in advance by direct debit, credit card or cheque payment.

The maximum number of lottery lines You can hold is 20.

The prizes available for any lottery will be as described at https://play.diabetes.org.uk/. Prizes are subject to availability and We reserve the right to substitute any prize with another prize of equal or greater value. Prizes are non-transferable, non-negotiable and except where expressly stated no cash alternative will be available.

We may (without giving any reason or notice) cancel an existing subscription or terminate or suspend the lottery scheme, refunding any credit to the player where outstanding.

If We are unable to allocate a lottery subscription to a particular player after carrying out reasonable enquiries, We will treat it as a donation to Diabetes UK.

 

Winning lottery numbers

The lottery draw will be conducted every Friday. The draw will be conducted by a random number generator (software approved by the Gambling Commission). Should a Friday Draw fall on a bank holiday, the draw will take place the following working day.

The winning numbers will be published on www.diabetes.org.uk and will be available from the Helpline (0370 034 0783) from the following Monday. In the case of a Bank Holiday, the results will be published the following working day.

We will send out cheques to the winners through the post to the name and address provided at point of entry. If You are a winner, We may ask You to provide evidence that You are over 16 before We send out a prize to You.  If You are aged under 16, We are unable to provide any prize to You and We will return any entry payments to You.  In this circumstance, a new winner will be selected.

If You are a winner but You do not cash Your winner’s cheque within six months of the date written on the cheque, or We are unable for any reason to deliver a non-cash prize to the address provided by You, the prize will be forfeited.

 

Cancelling your entry to the lottery

If You would like to cancel Your entry into the Diabetes UK Lottery, You can contact Us in the ways listed below. If You are paying for Your lottery entry by Direct Debit, You should also notify Your bank to cancel the payment.  Payment for the next entry may still be taken if Your Direct Debit was due to fall within 5 working days of the date on which You cancelled.

If Your entry was paid in advance by cash, cheque or credit card, then You will be entered into the draw for the remainder of the balance. However, You can request a refund if required for moneys not yet allocated into a draw. 

To inform Us that You would like to cancel Your entry into the draw, please contact Us in one of the following ways:

Email - weeklylotteries@diabetes.org.uk

Phone - 0370 034 0783

Write -   Diabetes UK Weekly Lottery

Freepost

Furness Gate, Peter Green Way

Furness Business Park

Barrow-in-Furness

LA14 2PE

 

Who can enter the Raffle Draw?

You must be resident in mainland Britain excluding Northern Ireland, Isle of Man and The Channel Islands who are covered by their own gambling laws. You must be aged over 16. We reserve the right to cancel or refuse entry into the raffle draw at Our discretion and any such decision is final and binding.

 

Entering the Raffle Draw

To enter a Diabetes UK Raffle:

Fill in the response form enclosed in the mailing and post it back to the specified address along with Your ticket stubs. Tear off and keep the tickets purchased. Alternatively, buy tickets online at https://raffle.diabetes.org.uk

You must not sell raffle tickets on the street or to anyone who is, or appears to be, under 16.

The prizes available for any raffle will be as described at https://raffle.diabetes.org.uk. Prizes are subject to availability and We reserve the right to substitute any prize with another prize of equal or greater value. Prizes are non-transferable, non-negotiable and except where expressly stated no cash alternative will be available.

 

Raffle Ticket Re-order Policy

Before fulfilling a request for additional tickets, We will check for any previous history of tickets bought or sold by You and decide, in Our discretion, whether more books are sent.  We will not send additional books of tickets exceeding a face value of £60.00 in relation to any one draw. Please return any unsold books to:

Diabetes UK Weekly Lottery

Freepost

Furness Gate, Peter Green Way

Furness Business Park

Barrow-in-Furness

LA14 2PE

Winning Raffle Tickets

The raffle draw will be conducted on the date specified on the ticket. The draw will be conducted by a random number generator (software approved by the Gambling Commission).

The winning ticket numbers will be published on https://raffle.diabetes.org.uk and will be available from the Helpline (0370 034 0783) from the following working day.

We will send out cheques to the winners through the post to the name and address provided at point of entry. If You are a winner, We may ask You to provide evidence that You are over 16 before We send out a cheque to You.  If You are aged under 16, We are unable to pay any prize money to You and We will return any entry payments to You. 

If You are a winner but You do not cash Your winner’s cheque within six months of the date written on the cheque, or We are unable for any reason to deliver a non-cash prize to the address provided by You, the prize will be forfeited.

Complaints Procedure

If You wish to make a complaint about any aspect of Our lottery or raffles, You may do so by telephone, or in writing (by letter or e-mail).

Telephone complaints are managed by Our Lottery Manager: Sterling Lotteries. Contact details: 03700858843 (9am-5pm, Monday to Friday). Telephone log sheets will be kept on file for 9 months. If an initial complaint cannot be resolved, Our Lottery Manager will inform Us immediately of the issue and We will try to resolve it with You.

Written complaints are managed by Diabetes UK Services Ltd.

Email - weeklylotteries@diabetes.org.uk or contact@diabetes.org.uk

By post -   Diabetes UK Weekly Lottery

Wells Lawrence House

126 Back Church Lane

London

E1 1FH

 

We will respond to Your complaint within a maximum of 7 working days. However, if We can’t give You a full response within this timescale, We will let You know the reasons for any delay and the expected date of response.

If You are unhappy with the complaint response You receive, You can ask for Your complaint to be escalated to a senior member of Our staff to review the situation and provide a response. Details of how to do this will be provided in Our complaint response. We will acknowledge any escalated complaint within one working day and will let You know the name of the investigating team. We aim to provide a full response to an escalated complaint within ten working days and to resolve any complaint fully within 8 weeks.

In the event that We have been unable to resolve a complaint to Your satisfaction within 8 weeks,You can refer any gambling-related complaint to the Independent Betting Adjudication Service (IBAS) www.ibas-uk.com. This service is provided free of charge to You.

We will keep a record of complaints and report them to the Gambling Commission as required by the Gambling Commission.

These terms and conditions are governed by English law. You agree that any dispute between You and Us which cannot be resolved through the Complaints procedure outlined above will be dealt with exclusively by the English courts

 

Diabetes UK Services Limited has the right to change and/or update these terms and conditions at its discretion. Players will be notified of any material changes.

Responsible Gambling Policy 2017

Diabetes UK Services Ltd has put in place the following procedures to encourage people to gamble responsibly and seek help should gambling become a problem.

The Be Gamble Aware helpline number and website address is included on all tickets and entry forms to lotteries. For support, visit www.begambleaware.org or phone 0808 8020 133, 8am to midnight, seven days a week.

You can request to be self-excluded from Diabetes UK Lottery and Raffle communications and entry into any prize draws if you are struggling to control your gambling.

Self-exclusion means asking to be excluded from gambling promotion for a certain length of time, usually between six and twelve months but can be up to seven years. You can do this by contacting us by one of the following methods:

Once we receive your request, we will take all reasonable steps to stop sending you any information about our lotteries, raffles and prize draws as soon as we can. We will also close your account and return any funds we hold to you.

It is up to you to keep to the self-exclusion agreement but Diabetes UK will do all we reasonably can to help you. You can extend the self-exclusion period at any time for six months or longer. After the end of your self-exclusion period, we will not start sending you promotional material about our lottery, raffle or prize draw products for seven years unless you specifically ask for or agree to accept this material. If you take positive steps to participate in our lottery, raffle or prize draw products during the six month period after the end of your self-exclusion period, we will contact you by telephone and give you a 24 hour cooling-off period. If we breach the self-exclusion period, we are obliged to report it to the Gambling Commission.

Players can also set a limit on the number of books or entries they would like for an individual raffle or lottery and also the number they would like to participate in on an annual basis.

Underage gambling is an offence. To protect children, we operate procedures to exclude those under the age of 16 from entering our lottery or raffle.

Through our membership with The Lotteries Council, Diabetes UK Services Ltd makes a contribution each year to help problem gambling via The Responsible Gambling Trust www.begambleaware.org

Advice for Responsible Gambling

The majority of people do gamble responsibly. It may help you to keep your gambling under control by remembering the following:

  • You are buying fun, not investing your money
  • Before playing, set strict limits on how much time and money you are going to spend
  • Quit while you’re ahead
  • Only gamble with money you can afford to lose
  • Don’t spend more money on gambling with the hope to win back money that you have lost
  • Keep other interests and hobbies – don’t let gambling take over your life
  • Don’t gamble in order to escape from stress or boredom
  • Gambling in moderation is okay

For some, however, gambling can become a problem. If you are concerned about the amount you are gambling, and feel it is taking over your life (or you are concerned for a friend or relative), then the following questions may help you and give you some guidance.

  • Have others criticised your gambling?
  • Have you ever lied to cover up the amount you have gambled or time spent doing it?
  • Do arguments, frustrations or disappointments make you want to gamble?
  • Do you gamble alone for long periods?
  • Do you stay away from work or college to gamble?
  • Do you gamble to escape from a boring or unhappy life?
  • Are you reluctant to spend ‘gambling money’ on anything else?
  • Have you lost interest in your family, friends or pastimes due to gambling?
  • After losing, do you feel you must try to win back your losses as soon as possible?
  • When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
  • Do you gamble until your last penny is gone?
  • Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
  • Do you feel depressed or even suicidal because of your gambling?

If you feel you are answering ‘yes’ repetitively to the above questions, then it is likely a gambling problem exists.

For friendly, helpful advice from trained counsellors, call the National Gambling Helpline - Freephone 0808 8020 133 8am – Midnight 7 days a week.

Sometimes just telling someone about your problem can be a relief and it is the first step towards dealing with your problem. You can also visit the Be Gamble Aware website www.begambleaware.org for more information and advice.

Protecting Children

The following procedures are designed to exclude underage players (those under 16 years old) from participating in lotteries and raffles promoted by Diabetes UK Services Ltd:

  • Promotion of our gambling products does not specifically or intentionally target people under the age of 16. We are careful to consider the selection of media outlets, style of presentation, content and context in which they appear.
  • Where possible we check our database to ensure persons are above the legal age limit before data is supplied for the use of a lottery.
  • Where we receive marketing contact data from third parties, we ask that all persons under 16 years of age are excluded from the list before being supplied for the use of our lotteries.
  • Lottery or raffle tickets may only be purchased once the player has self-certified that they are over 16 years of age.
  • Any player that is found to be under 16 years of age will have any monies paid in relation to the lottery or raffle returned to them and will not be eligible to receive a prize.
  • If in doubt, Experian Age Verification will be used to ascertain the age of the entrant.
  • Every Diabetes UK lottery and raffle promotion carries a clear ‘no under 16s’ message.
  • Age restriction applied to exclude under 16’s viewing video uploads on YouTube.
  • Twitter age-screening function applied to restrict advertising to under 16s
  • Age clarification is requested at the top of each called received. 16 & 17-year-olds are restricted purchasing one line of entry to the Diabetes UK lottery.
© Diabetes UK 2018 - A charity registered in England and Wales (215199) and in Scotland (SC039136). Diabetes UK is licensed by the Gambling Commission
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