Weekly Lottery
Our Lottery raises essential funds for pioneering diabetes research as well as our work to care for and campaign on behalf of all people affected by diabetes in the UK. In 2023, we received £1,213,858 in ticket sales (excluding our Superdraws) and out of all that amount 39.4% was spent on furthering our charitable work, 9.79% was spent on prizes and 50.81% was spent on expenses relating to the lottery. The draw will be conducted by a random number generator (software tested and certified by a Gambling Commission approved test house). On an average week where there is no Superdraw taking place, there are a total of 200 prizes available, and the likelihood of winning is dependent on the number of tickets sold. Based on the average number of tickets sold each week and prizes available, there is a 0.81% chance of winning a prize in the Diabetes UK weekly lottery.
In a Superdraw week (where there is the chance to win a top prize of £12,500), we sell more tickets and the average odds of winning a prize are 0.16%. For our Superdraws in 2023 we received £345,460 in ticket sales, and out of that amount 54.49% was spent on furthering our charitable work, 12.96% was spent on prizes and 32.55% was spent on expenses relating to the Superdraws.
Diabetes UK Services Limited is licenced and regulated in Great Britain by the Gambling Commission under account number 4999. (www.gamblingcommission.gov.uk). Promoter: Diabetes UK Services Limited. Responsible person: Steven Greenberg and James Beeby, Diabetes UK Services Limited, Wells Lawrence House, 126 Back Church Lane, London, E1 1FH. Lottery administered by Sterling Management Centre Limited, an External Lottery Manager licensed and regulated in Great Britain by the Gambling Commission under account number 3137. Furness Gate, Furness Business Park, Barrow-in-Furness, Cumbria, LA14 2PE. For any questions, concerns or complaints please call our gaming helpline on 0370 085 8843 9am-5pm, Monday to Friday.
General Terms and Conditions which apply to both lotteries and raffle draws
Our lottery and raffles raise essential funds for pioneering diabetes research as well as our work to care for and campaign on behalf of all people affected by diabetes in the UK.
Detailed records about our lotteries and raffles are kept securely by our External Lottery Manager and may be provided to the Gambling Commission at their request.
We are committed to supporting Your participation in Our lottery and raffles safely and responsibly. Please see Our Responsible Gambling Policy for details on how to get help if You or a family member experience problems with gambling.
We are required by our licence to inform customers about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of insolvency. These include advance payments for entry to lotteries or raffles which are not committed to a specific draw, unpaid winnings and unclaimed prizes.
We hold customer funds separate from company funds in a mixture of bank accounts. These funds are not protected in the event of insolvency: not protected segregation. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: not protected segregation. Please see https://www.gamblingcommission.gov.uk/public-and-players/guide/page/what-it-means-if-your-money-is-not-protected
You agree that if you win a lottery or a raffle prize, we can use Your title, surname and county of residence to announce the winners on our website.
We will use your personal information which you supply to us when entering a lottery or a raffle draw in accordance with our privacy policy. You accept that it is your responsibility to keep your contact details and bank details up to date
We will not be liable for:
- Lottery or raffle entries or communications which are lost, stolen or delayed in the post, damaged or illegible, from which the prize winner or entrant cannot be identified or which have insufficient postage (proof of posting is not proof of receipt);
- any late bank payments;
- Our failure or inability to contact you and/or award any prize due to any errors, omissions or inaccuracies in the contact or bank details you have provided or your failure to update these if they change;
- loss or damage incurred by you in connection with your participation in our lottery or raffles or your use of any prize;
- any interruptions or errors on or to Our website;
- technical hardware or software errors or failures or lost, faulty or unavailable network connections; or
- any failure or delay beyond Our reasonable control.
Our liability to You is limited to the amount of any prize which may have become due to You. We will not be liable in contract, tort (including but not limited to negligence) or otherwise in connection with Our lottery or raffle draws for loss of revenue, contract, profits, anticipated savings or loss of data, any special or indirect or consequential losses or any loss of goodwill or reputation. Nothing in these terms and conditions shall limit Our liability for death or personal injury caused by Our negligence, fraud or for any other matter for which liability may not be limited by law.
In rare cases, there may be factors that prevent us from holding a lottery or raffle draw on the scheduled draw date. We shall therefore have the discretion to delay or postpone any lottery or raffle draw, if in our reasonable opinion it is impractical or not possible for the draw to take place on the originally scheduled draw date. Where a draw is delayed or postponed, we will take reasonable steps to notify you of this and to let you know the proposed rescheduled date of the draw. We will not be liable for any loss or damage incurred by You as a result of postponing the draw.
Entry to the Weekly Lottery Draw
Who can enter the Weekly Lottery Draw?
You must be a resident of Great Britain (England, Scotland and Wales) only. Residents of Northern Ireland, Isle of Man and The Channel Islands are excluded from entering as they are covered by their own gambling laws. You must be aged over 18. We reserve the right to cancel or refuse entry into the lottery at our discretion and any such decision is final and binding.
Entering the Weekly Lottery Draw
The cost of each entry is £1. You may purchase more than one entry, and payment must be made in advance by direct debit, debit card or cheque payment.
The maximum number of lottery lines You can hold is 20.
The prizes available for any lottery will be as described at https://play.diabetes.org.uk/ . Prizes are subject to availability and We reserve the right to substitute any prize with another prize of equal or greater value. Prizes are non-transferable, non-negotiable and except where expressly stated no cash alternative will be available.
We may (without giving any reason or notice) cancel an existing subscription or terminate or suspend the lottery scheme, refunding any credit to the player where outstanding.If We are unable to allocate a lottery subscription to a particular player after carrying out reasonable enquiries, We will treat it as a donation to Diabetes UK.
Winning lottery numbers
The lottery draw will be conducted every Friday. The draw will be conducted by a random number generator (software approved by the Gambling Commission). Should a Friday Draw fall on a bank holiday, the draw will take place the following working day.
The winning numbers will be published on www.diabetes.org.uk and will be available from the Helpline (0370 034 0783) from the following Monday. In the case of a Bank Holiday, the results will be published the following working day.
If You are a lottery player and win 5 free entries, You will receive 5 entries into the following week’s lottery draw. If You win a prize valued at £10 or over, You will be sent it in cheque form via post. We will send out cheques to the winners through the post to the name and address provided at point of entry.
If You are a raffle player and win a prize of £5, you will receive a £5 winners cheque. If you are a lottery player and a raffle player, your prize will be paid dependant on if your winning number is a lottery entry or a raffle ticket, as above. If You are a winner, We may ask You to provide evidence that You are over 18 before We send out a prize to You. If You are aged under 18, We are unable to provide any prize to You and We will return any entry payments to You. In this circumstance, a new winner will be selected.
We advise that any winning cheque be cashed within six months. Beyond six months, your bank may not accept the cheque. If You are a winner but You do not cash Your winner’s cheque within one year of the date written on the cheque, or We are unable for any reason to deliver a non-cash prize to the address provided by You, the prize will be forfeited.
Cancelling Your entry to the lottery
If You would like to cancel Your entry into the Diabetes UK Lottery, You can contact Us in the ways listed below. If You are paying for Your lottery entry by Direct Debit, You should also notify Your bank to cancel the payment. Payment for the next entry may still be taken if Your Direct Debit was due to fall within 5 working days of the date on which You cancelled.
If Your entry was paid in advance by cash, cheque or debit card, then You will be entered into the draw for the remainder of the balance. However, You can request a refund if required for moneys not yet allocated into a draw.
To inform Us that You would like to cancel Your entry into the draw, please contact Us in one of the following ways:Email - weeklylottery@diabetes.org.ukPhone - 0370 034 0783Write - Diabetes UK Weekly LotteryFreepostFurness Gate, Peter Green WayFurness Business ParkBarrow-in-FurnessLA14 2PE
Promotional Entries to the draw
We may from time to time offer promotional entries to a lottery draw(s). Promotional entries may also be advertised as REWARD/ GIFTED entries or PRIZE entries.
The value of all promotional entries will be paid for by Diabetes UK at the same cost as all other tickets in the relevant draw.
We reserve the right to limit these promotional entries to one per person however at our discretion, may from time to time increase this limit. Any change in limit will be advertised during specific promotions.
Promotional entries will only be given to players of the lottery if they meet specific criteria, as advertised in promotions, such as, but not limited to buying additional entries to a lottery draw in a specific time frame or playing the lottery for a specified period of time.
Promotional entries are non-transferable and refunds for these promotional entries will not be given to the recipient.
Promotional entries are only valid for the date specified in the promotion and on the ticket provided.
Promotional entry details, such as ticket number and draw date may be shown in a letter or printable electronic communication, such as e-mail. They may not be in the form of a traditional lottery or raffle ticket.
Raffles
Who can enter the Raffle Draw?
You must be a resident of Great Britain (England, Scotland and Wales) only. Residents of Northern Ireland, Isle of Man and The Channel Islands are excluded from entering as they are covered by their own gambling laws. You must be aged over 18. We reserve the right to cancel or refuse entry into the raffle draw at Our discretion and any such decision is final and binding.
Entering the Raffle Draw
To enter a Diabetes UK Raffle:Fill in the response form enclosed in the mailing and post it back to the specified address along with Your ticket stubs. Tear off and keep the tickets purchased. Alternatively, buy tickets online at https://raffle.diabetes.org.uk.
You must not sell raffle tickets on the street or to anyone who is, or appears to be, under 18.
The prizes available for any raffle will be as described at https://raffle.diabetes.org.uk. Prizes are subject to availability and We reserve the right to substitute any prize with another prize of equal or greater value. Prizes are non-transferable, non-negotiable and except where expressly stated no cash alternative will be available.
Raffle Ticket Re-order Policy
Before fulfilling a request for additional tickets, We will check for any previous history of tickets bought or sold by You and decide, in Our discretion, whether more books are sent. We will not send additional books of tickets exceeding a face value of £60.00 in relation to any one draw. Please return any unsold books to:
- Diabetes UK Weekly LotteryFreepostFurness Gate, Peter Green WayFurness Business ParkBarrow-in-FurnessLA14 2PE
Winning Raffle Tickets
The raffle draw will be conducted on the date specified on the ticket. The draw will be conducted by a random number generator (software approved by the Gambling Commission).
The winning ticket numbers will be published on https://raffle.diabetes.org.uk and will be available from the Helpline (0370 034 0783) from the following working day.
If You are a raffle player and win a prize of £5, you will receive a £5 winners cheque. If you are a lottery player and a raffle player, your prize will be paid dependant on if your winning number is a lottery entry or a raffle ticket, as above. If You are a winner, We may ask You to provide evidence that You are over 18 before We send out a prize to You. If You are aged under 18, We are unable to provide any prize to You and We will return any entry payments to You. In this circumstance, a new winner will be selected.
We advise that any winning cheque be cashed within six months. Beyond six months, your bank may not accept the cheque. If You are a winner but You do not cash Your winner’s cheque within one year of the date written on the cheque, or We are unable for any reason to deliver a non-cash prize to the address provided by You, the prize will be forfeited.
Complaints Procedure
If You wish to make a complaint about any aspect of Our lottery or raffles, You may do so by telephone, or in writing (by letter or e-mail).
Telephone complaints are managed by Our Lottery Manager: Sterling Lotteries. Contact details: 0370 085 8843 (9am-5pm, Monday to Friday). Telephone log sheets will be kept on file for 9 months. If an initial complaint cannot be resolved, Our Lottery Manager will inform Us immediately of the issue and We will try to resolve it with You.
Written complaints are managed by Diabetes UK Services Ltd.Email - weeklylottery@diabetes.org.uk or contact@diabetes.org.uk.By post - Supporter Care TeamDiabetes UKWells Lawrence House126 Back Church LaneLondonE1 1FH
We will respond to Your complaint within a maximum of 7 working days. However, if We can’t give You a full response within this timescale, We will let You know the reasons for any delay and the expected date of response.
If You are unhappy with the complaint response You receive, You can ask for Your complaint to be escalated to a senior member of Our staff to review the situation and provide a response. Details of how to do this will be provided in Our complaint response. We will acknowledge any escalated complaint within one working day and will let You know the name of the investigating team. We aim to provide a full response to an escalated complaint within ten working days and to resolve any complaint fully within 8 weeks.
In the event that We have been unable to resolve a complaint to Your satisfaction within 8 weeks, You can refer any gambling-related complaint to the Independent Betting Adjudication Service (IBAS) www.ibas-uk.com. This service is provided free of charge to You. Or you can contact the Fundraising Regulator directly - Complaints process | Fundraising Regulator who will investigate your complaint free of charge if you feel you have been affected by poor fundraising practice.
We will keep a record of complaints and report them to the Gambling Commission as required by the Gambling Commission.
These terms and conditions are governed by English law. You agree that any dispute between You and Us which cannot be resolved through the Complaints procedure outlined above will be dealt with exclusively by the English courts
Diabetes UK Services Limited has the right to change and/or update these terms and conditions at its discretion. Players will be notified of any material changes.